html {
    font-size: 100%;
    overflow-y: scroll;
    -webkit-text-size-adjust: 100%;
    -ms-text-size-adjust: 100%;
  }
  body {
    margin: 0;
    font-size: 14px;
    line-height: 1.231;
    padding: 0;
  }
  body,
  input,
  select,
  textarea {
    font-family: "Helvetica Neue", sans-serif;
    color: #000;
  }
  b,
  strong {
    font-weight: bold;
  }
  blockquote {
    margin: 1em 40px;
  }
  hr {
    display: block;
    height: 1px;
    border: 0;
    border-top: 1px solid #ccc;
    margin: 1em 0;
    padding: 0;
  }
  small {
    font-size: 85%;
  }
  ul,
  ol {
    margin: 1em 0;
    padding: 0 0 0 30px;
  }
  img {
    border: 0;
    vertical-align: middle;
  }
  form {
    margin: 0;
  }
  fieldset {
    border: 0;
    margin: 0;
    padding: 0;
  }
  label {
    cursor: pointer;
  }
  input,
  select,
  textarea {
    font-size: 100%;
    margin: 0;
    vertical-align: baseline;
    *vertical-align: middle;
  }
  input {
    line-height: normal;
    *overflow: visible;
  }
  table input {
    *overflow: auto;
  }
  input[type="button"],
  input[type="reset"],
  input[type="submit"] {
    cursor: pointer;
    -webkit-appearance: button;
  }
  input[type="checkbox"],
  input[type="radio"] {
    box-sizing: border-box;
  }
  
  textarea {
    overflow: auto;
    vertical-align: top;
    resize: vertical;
  }
  table {
    border-collapse: collapse;
    border-spacing: 0;
  }
  th,
  td {
    vertical-align: top;
  }
  th {
    text-align: left;
    font-weight: normal;
  }
  h1,
  h2,
  h3,
  h4,
  h5,
  h6,
  form,
  fieldset {
    margin: 0;
    padding: 0;
  }
  /* Typography */
  a, .link {
    color: #0072bc;
    text-decoration: none;
    display: inline;
    margin-bottom: 1px;
  }
  a:hover, .link:hover {
      border-bottom: 0px dotted #0072bc;
      margin-bottom: 0;
      cursor: pointer;
  }
  h1 {
    color: #00AEEF;
    font-weight: normal;
    font-size: 20px;
  }
  h3 {
    font-size: 16px;
  }
  h2, .subject {
    font-size: 16px;
    color: black;
  }
  /* Helpers */
  .centered {
    text-align: center;
  }
  .clear {
    clear: both;
    height: 1px;
    visibility: none;
  }
  .hidden {
    display: none;
  }
  .faded {
    color: #666;
  }
  /* Pagination */
  #pagination {
    border: 0;
    margin: 0 0 40px 0;
    padding: 0;
  }
  #pagination li {
    border: 0;
    margin: 0;
    padding: 0;
    font-size: 11px;
    list-style: none;
    display: inline;
  }
  #pagination li a {
    margin-right: 2px;
    display: block;
    float: left;
    padding: 3px 6px;
    text-decoration: none;
  }
  #pagination li a:hover {
    color: #ff0084;
  }
  #pagination .previousOff,
  #pagination .nextOff {
    color: #666;
    display: block;
    float: left;
    font-weight: bold;
    padding: 3px 4px;
  }
  #pagination .next a,
  #pagination .previous a {
    font-weight: bold;
  }
  #pagination .active {
    color: #000;
    font-weight: bold;
    margin-right: 2px;
    display: block;
    float: left;
    padding: 3px 6px;
    text-decoration: none;
  }
  /* Alerts & Notices */
  #msg_notice {
    margin: 0;
    padding: 5px 10px 5px 36px;
    height: 16px;
    line-height: 16px;
    margin-bottom: 10px;
    border: 1px solid #0a0;
    background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
  }
  #msg_warning, .warning-banner {
    margin: 0;
    padding: 5px 10px 5px 36px;
    height: 16px;
    line-height: 16px;
    margin-bottom: 10px;
    border: 1px solid #f26522;
    background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
  }
  #msg_error {
    margin: 0;
    padding: 5px 10px 5px 36px;
    height: auto;
    line-height: 16px;
    margin-bottom: 10px;
    border: 1px solid #a00;
    background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
  }
  #msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }
  .warning {
    background: #ffc;
    font-style: italic;
  }
  .warning strong {
    text-transform: uppercase;
    color: #a00;
    font-style: normal;
  }
  .error {
    color: #f00;
  }
  .error input {
    border: 1px solid #f00;
  }
  .button,
  .button:visited {
    background: #222;
    border: none;
    display: inline-block;
    font-size: 16px;
    padding: 4px 16px 4px 16px;
    max-width: 220px;
    text-align: center;
    color: #fff;
    text-decoration: none;
    border-radius: 5px;
    -moz-border-radius: 5px;
    -webkit-border-radius: 5px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
    -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
    -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
    text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
    border-bottom: 1px solid rgba(0, 0, 0, 0.25);
    position: relative;
    cursor: pointer;
    font-family: helvetica, arial, sans-serif;
  }
  .button:hover {
    background-color: #111;
    color: #fff;
  }
  .button:active {
    top: 1px;
    box-shadow: none;
    -moz-box-shadow: none;
    -webkit-box-shadow: none;
  }
  .button,
  .button:visited,
  .green.button,
  .green.button:visited {
    background-color: #91bd09;
  }
  .green.button:hover {
    background-color: #749a02;
  }
  .blue.button,
  .blue.button:visited {
    background-color: #00AEEF;
  }
  .blue.button:hover {
    background-color: #0299d2;
  }
  body {
    background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
  }
  #container {
    background: #fff;
    width: 840px;
    margin: 0 auto;
    box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
    -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
    -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  }
  #header {
    position: relative;
    height: 71px;
    padding: 0 20px;
  }
  #logo {
      height: 100%;
  }
  #header #logo img {
    max-height: 65px;
    max-width: 380px;
    width: auto;
    height: auto;
    vertical-align: middle;
  }
  .valign-helper {
      height: 100%;
      display: inline-block;
      vertical-align: middle;
  }
  #header p {
    width: 400px;
    margin: 0;
    padding: 10px 0 0;
  }
  #nav {
    margin: 0 20px;
    padding: 2px 10px;
    height: 20px;
    background: url('../images/nav_bg.png') top left repeat-x;
    border-top: 1px solid #aaa;
    box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
    -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
    -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
    white-space: nowrap;
  }
  #nav li {
    margin: 0;
    padding: 0;
    list-style: none;
    display: inline;
  }
  #nav li a {
    display: inline-block;
    width: auto;
    height: 20px;
    line-height: 20px;
    text-align: center;
    padding: 0 10px 0 32px;
    margin-left: 10px;
    color: #333;
    border-radius: 20px;
    -webkit-border-radius: 20px;
    -moz-border-radius: 20px;
    background-position: 10px 50%;
    background-repeat: no-repeat;
  }
  .rtl #nav li a {
    background-position: right center;
    background-position: calc(100% - 10px) center;
    padding-left: 10px;
    padding-right: 32px;
    margin-right: 10px;
    margin-left: 0;
  }
  #nav li a.active,
  #nav li a:hover {
    background-color: #dbefff;
    color: #000;
  }
  #nav li a:hover {
    background-color: #ededed;
    color: #0054a6;
  }
  #nav li a.home {
    background-image: url('../images/icons/home.png');
  }
  #nav li a.kb {
    background-image: url('../images/icons/kb.png');
  }
  #nav li a.new {
    background-image: url('../images/icons/new.png');
  }
  #nav li a.status {
    background-image: url('../images/icons/status.png');
  }
  #nav li a.tickets {
    background-image: url('../images/icons/tix.png');
  }
  #content {
    padding: 20px 0;
    margin: 0 20px;
    height: auto !important;
    height: 350px;
    min-height: 350px;
  }
  #footer {
    text-align: center;
    font-size: 11px;
    color: #333;
  }
  #footer a {
    color: #333;
  }
  #footer p {
    margin: 10px 0 0 0;
  }
  #footer #poweredBy {
    display: block;
    width: 126px;
    height: 23px;
    outline: none;
    text-indent: -9999px;
    margin: 0 auto;
    background: url('../images/poweredby.png') top left no-repeat;
    background-size: auto 20px;
  }
  .front-page-button {
  }
  .main-content {
    width: 565px;
  }
  #landing_page #new_ticket {
    margin-top: 40px;
    background: url('../images/new_ticket_icon.png') top left no-repeat;
  }
  #landing_page #new_ticket,
  #landing_page #check_status {
    width: 295px;
    padding-left: 75px;
  }
  #landing_page #check_status {
    margin-top: 40px;
    background: url('../images/check_status_icon.png') top left no-repeat;
  }
  #landing_page h1, #landing_page h2, #landing_page h3 {
      margin-bottom: 10px;
  }
  /* Landing page FAQ not yet implemented. */
  #faq {
    clear: both;
    margin: 0;
    padding: 5px;
  }
  #faq ol {
    font-size: 15px;
    margin-left: 0;
    padding-left: 0;
    border-top: 1px solid #ddd;
  }
  #faq ol li {
    list-style: none;
    margin: 0;
    padding: 0;
    color: #999;
  }
  #faq ol li a {
    display: block;
    padding: 5px 0;
    height: auto !important;
    overflow: hidden;
    margin: 0;
    border-bottom: 1px solid #ddd;
    line-height: 16px;
    padding-left: 24px;
    background: url('../images/icons/page.png') 0 50% no-repeat;
  }
  #faq ol li a:hover {
    background-color: #e9f5ff;
  }
  #faq .article-meta {
    padding: 5px;
    background: #fafafa;
  }
  #kb {
    margin: 2px 0;
    padding: 5px;
    overflow: hidden;
  }
  #kb > li {
    padding: 10px;
    height: auto !important;
    overflow: hidden;
    margin: 0;
    background: url(../images/kb_category_bg.png) bottom left repeat-x;
    border-bottom: 1px solid #ddd;
    display: block;
  }
  #kb > li h4 span {
    color: #666;
  }
  #kb > li h4 a {
    font-size: 14px;
  }
  #kb > li > i {
    display: block;
    width: 32px;
    height: 32px;
    float: left;
    margin-right: 6px;
    background: url(../images/kb_large_folder.png) top left no-repeat;
  }
  .featured-category {
      margin-top: 10px;
      width: 49.7%;
      display: inline-block;
      box-sizing: border-box;
      vertical-align: top;
  }
  .category-name {
      display: inline-block;
      font-weight: 400;
      font-size: 120%;
  }
  .featured-category i {
      color: rgba(0,174,239, 0.8);
      text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
      display: inline-block;
      vertical-align: middle;
  }
  .article-headline {
      margin-left: 34px;
  }
  .rtl .article-headline {
      margin-left: 0;
      margin-right: 34px;
  }
  .article-teaser {
      font-size: 90%;
      line-height: 1.5em;
      height: 3em;
      overflow: hidden;
  }
  .article-title {
      font-weight: 500;
  }
  .faq-content .article-title {
      font-size: 17pt;
      margin-top: 15px;
  }
  #kb-search {
    padding: 10px 0;
    overflow: hidden;
  }
  #kb-search div {
    clear: both;
    overflow: hidden;
    padding-top: 5px;
  }
  #kb-search #query {
    margin: 0;
    display: inline-block;
    float: left;
    width: 200px;
    margin-right: 5px;
  }
  #kb-search #cid {
    margin: 0;
    display: inline-block;
    float: left;
    width: 200px;
    margin-right: 5px;
    position: relative;
    top: 2px;
  }
  #kb-search #topic-id {
    margin: 0;
    display: inline-block;
    float: left;
    width: 410px;
  }
  #kb-search #searchSubmit {
    margin: 0;
    display: inline-block;
    float: left;
    position: relative;
    top: 2px;
  }
  #kb-search #breadcrumbs {
    color: #333;
    margin-bottom: 15px;
  }
  #kb-search #breadcrumbs #breadcrumbs a {
    color: #555;
  }
  #ticketForm div.clear,
  #clientLogin div.clear {
    clear: both;
    padding: 3px 0;
    overflow: hidden;
  }
  #ticketForm div label,
  #clientLogin div label {
    display: block;
  }
  label.required, span.required {
    font-weight: bold;
  }
  #ticketForm div label.required,
  #clientLogin div label.required {
    text-align: left;
  }
  #ticketForm div input,
  #clientLogin div input,
  #ticketForm div textarea,
  #clientLogin div textarea {
    width: auto;
    border: 1px solid #aaa;
    background: #fff;
    display: block;
  }
  #ticketForm div input[type=file],
  #clientLogin div input[type=file] {
    border: 0;
  }
  #ticketForm div select,
  #clientLogin div select {
    display: block;
    float: left;
  }
  #ticketForm div div.captchaRow,
  #clientLogin div div.captchaRow {
    line-height: 31px;
  }
  #ticketForm div div.captchaRow input,
  #clientLogin div div.captchaRow input {
    position: relative;
    top: 6px;
  }
  #ticketForm > table {
      table-layout: fixed;
  }
  #ticketForm > table td {
      width: 160px;
  }
  #ticketForm > table td + td {
      width: auto;
  }
  #ticketForm td textarea,
  #clientLogin td textarea,
  #ticketForm div textarea,
  #clientLogin div textarea {
    width: 600px;
  }
  #ticketForm td em,
  #clientLogin td em,
  #ticketForm div em,
  #clientLogin div em {
    color: #777;
  }
  #ticketForm td .captcha,
  #clientLogin td .captcha,
  #ticketForm div .captcha,
  #clientLogin div .captcha {
    width: 88px;
    height: 31px;
    background: #000;
    display: block;
    float: left;
    margin-right: 20px;
  }
  #ticketForm td label.inline,
  #clientLogin td label.inline,
  #ticketForm div label.inline,
  #clientLogin div label.inline {
    width: auto;
    padding: 0 10px;
  }
  #ticketForm div.error input,
  #clientLogin div.error input {
    border: 1px solid #a00;
  }
  #ticketForm div.error label,
  #clientLogin div.error label {
    color: #a00;
  }
  #ticketTable th {
    padding-left: 3px;
    font-weight: normal;
    text-align: left;
  }
  #ticketTable th.required,
  #ticketTable td.required {
    font-weight: bold;
    text-align: left;
  }
  #clientLogin {
      display: block;
    margin-top: 20px;
    padding: 20px;
    border: 1px solid #ccc;
    border-radius: 5px;
    box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
    background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
  }
  .rtl #clientLogin {
      background-position: 5% 50%;
  }
  #clientLogin .instructions {
      display:table-cell;
      padding-left: 2em;
      padding-right:90px;
  }
  .rtl #clientLogin .instructions {
      padding-left: 0;
      padding-right:0;
      padding-right: 2em;
      padding-left:90px;
  }
  #clientLogin p {
    clear: both;
  }
  #clientLogin strong {
    font-size: 11px;
    color: #d00;
    display: block;
  }
  #clientLogin #email,
  #clientLogin #ticketno {
    margin-right: 0;
  }
  #clientLogin input[type=text],
  #clientLogin input[type=password] {
      padding: 5px;
      border-radius: 4px;
      margin-bottom: 15px;
  }
  #clientLogin input[type=submit] {
      padding: 3px 10px;
      border-radius: 4px;
  }
  #reply {
    margin-top: 5px;
    padding: 10px;
    background: #f9f9f9;
    border: 1px solid #ccc;
  }
  #reply h2 {
    margin-bottom: 10px;
    padding-bottom: 5px;
    border-bottom: 2px dotted rgba(0,0,0,0.1);
  }
  #reply > table {
    width: auto;
  }
  #reply table td {
    vertical-align: top;
  }
  #reply textarea {
    width: 628px !important;
  }
  #reply input[type=text],
  #reply #response_options textarea {
    border: 1px solid #aaa;
    background: #fff;
  }
  /* Ticket icons */
  .Icon {
    width: auto;
    padding-left: 20px;
    background-position: top left;
    background-repeat: no-repeat;
    color: #006699;
    text-decoration: none;
  }
  .Icon.Ticket {
    background-image: url('../images/icons/ticket.gif');
  }
  .Icon.webTicket {
    background-image: url('../images/icons/ticket_source_web.gif');
  }
  .Icon.emailTicket {
    background-image: url('../images/icons/ticket_source_email.gif');
  }
  .Icon.phoneTicket {
    background-image: url('../images/icons/ticket_source_phone.gif');
  }
  .Icon.otherTicket, .Icon.apiTicket  {
    background-image: url('../images/icons/ticket_source_other.gif');
  }
  
  .Icon.attachment {
    background-image: url('../images/icons/attachment.gif');
  }
  .Icon.file {
    background-image: url('../images/icons/attachment.gif');
  }
  .Icon.refresh {
    background-image: url('../images/icons/refresh.gif');
  }
  .Icon.thread {
    font-weight: bold;
    font-size: 1em;
    background-image: url('../images/icons/thread.gif?1319556657');
  }
  #ticketTable {
    border: 1px solid #aaa;
    border-left: none;
    border-bottom: none;
  }
  #ticketTable caption {
    padding: 5px;
    text-align: left;
    color: #000;
    background: #ddd;
    border: 1px solid #aaa;
    border-bottom: none;
    font-weight: bold;
  }
  #ticketTable th {
    height: 24px;
    line-height: 24px;
    background: #e1f2ff;
    border: 1px solid #aaa;
    border-right: none;
    border-top: none;
    padding: 0 5px;
  }
  #ticketTable th a {
    color: #000;
  }
  #ticketTable td {
    padding: 3px 5px;
    border: 1px solid #aaa;
    border-right: none;
    border-top: none;
  }
  #ticketTable tr.alt td {
    background: #f9f9f9;
  }
  i.refresh {
    color: #0a0;
    font-size: 80%;
    vertical-align: middle;
  }
  .states small {
      font-size: 70%;
  }
  .active.state {
      font-weight: bold;
  }
  .search.well {
      padding: 10px;
      background-color: rgba(0,0,0,0.05);
      margin-bottom: 10px;
      margin-top: -15px;
  }
  .infoTable {
    background: #F4FAFF;
  }
  .infoTable th {
    text-align: left;
    padding: 3px 8px;
  }
  .action-button {
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    -webkit-background-clip: padding-box;
    -moz-background-clip: padding;
    background-clip: padding-box;
    color: #777 !important;
    display: inline-block;
    border: 1px solid #aaa;
    cursor: pointer;
    font-size: 11px;
    overflow: hidden;
    background-color: #dddddd;
    background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
    background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
    background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
    background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
    background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
    background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
    padding: 0 5px;
    text-decoration: none;
    line-height:18px;
    margin-left:5px;
  }
  .action-button span,
  .action-button a {
    color: #777 !important;
    display: inline-block;
    float: left;
  }
  .action-button a {
    color: #777;
    text-decoration: none;
  }
  table.padded tr > td,
  table.padded tr > th {
    height: 20px;
    padding-bottom: 5px;
  }
  
  .external-auth + .external-auth {
      margin-top: 4px;
  }
  
  a.external-sign-in {
      text-decoration: none;
  }
  .external-auth-box {
      vertical-align: middle;
      border-radius: 4px;
      border: 1px solid #777;
  }
  .external-auth-icon {
      display: inline-block;
      color: #333;
      width: 30px;
      padding: 5px 10px;
      border-right: 1px solid #ddd;
  }
  .external-auth-name {
      color: #333;
      width: 100px;
      padding: 5px 10px;
      line-height:30px;
      font-size: 11pt;
  }
  img.sign-in-image {
      border: none;
      max-height: 40px;
      max-width: 200px;
      width: auto;
      height: auto;
  }
  .login-box {
      width:40%;
      display:table-cell;
      box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
      padding:15px;
  }
  .rtl .login-box {
      box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
  }
  .flush-right {
      text-align: right;
  }
  .flush-left {
      text-align: left;
  }
  .sidebar {
      margin-bottom: 20px;
      margin-left: 20px;
      width: 215px;
  }
  .rtl .sidebar {
      margin-left: 0;
      margin-right: 20px;
  }
  .sidebar .content {
      padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
  }
  .sidebar .content:empty {
      display: none;
  }
  
  .sidebar section .header {
      font-weight: bold;
      margin-bottom: 0.3em;
  }
  .sidebar section + section {
      margin-top: 15px;
  }
  .search-form {
      padding-top: 12px;
  }
  .searchbar .search,
  .search-form .search {
      display: inline-block;
      width: 400px;
      border-radius: 5px;
      border: 1px solid #ccc;
      padding: 5px 10px;
      box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
  }
  
  .searchbar .search {
      width: 100%;
      box-sizing: border-box;
      margin-bottom: 10px;
  }
  .bleed {
      margin: 0 !important;
      padding: 0 !important;
  }
  .row {
  }
  .span4 {
      display: inline-block;
      width: 29.5%;
      margin: 0 1%;
      vertical-align: top;
  }
  .span8 {
      display: inline-block;
      width: 66.0%;
      margin: 0 1%;
      vertical-align: top;
  }
  .truncate {
      display: inline-block;
      width: auto;
      max-width: 100%;
      white-space: nowrap;
      overflow: hidden;
      text-overflow: ellipsis;
      vertical-align: bottom;
  }
  .image-hover a.action-button:hover,
  .image-hover a.action-button {
      color: initial !important;
      text-decoration: none;
  }
  table.custom-data {
      margin-top: 10px;
  }
  table.custom-data th {
      width: 25%;
  }
  table.custom-data th {
      background-color: #F4FAFF;
      padding: 3px 8px;
  }
  table .headline,
  table.custom-data .headline {
      border-bottom: 2px solid #ddd;
      border-bottom: 2px solid rgba(0,0,0,0.15);
      font-weight: bold;
      background-color: white;
  }
  #ticketInfo h1 {
      padding-bottom: 10px;
      margin-bottom: 5px;
      border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
  }
  #ticketInfo h1 small {
      font-weight: normal;
  }
  .thread-entry {
      margin-bottom: 15px;
  }
  .thread-entry.avatar {
      margin-left: 60px;
  }
  .thread-entry.response.avatar {
      margin-right: 60px;
      margin-left: 0;
  }
  .thread-entry > .avatar {
      margin-left: -60px;
      display:inline-block;
      width:48px;
      height:auto;
      border-radius: 5px;
  }
  .thread-entry.response > .avatar {
      margin-left: initial;
      margin-right: -60px;
  }
  img.avatar {
      border-radius: inherit;
  }
  .avatar > img.avatar {
      width: 100%;
      height: auto;
  }
  .thread-entry .header {
      padding: 8px 0.9em;
      border: 1px solid #ccc;
      border-color: rgba(0,0,0,0.2);
      border-radius: 5px 5px 0 0;
  }
  .thread-entry.avatar .header:before {
    position: absolute;
    top: 7px;
    right: -8px;
    content: '';
    border-top: 8px solid transparent;
    border-bottom: 8px solid transparent;
    border-left: 8px solid #b0b0b0;
    display: inline-block;
  }
  .thread-entry.avatar .header:after {
    position: absolute;
    top: 7px;
    right: -8px;
    content: '';
    border-top: 7px solid transparent;
    border-bottom: 7px solid transparent;
    display: inline-block;
    margin-top: 1px;
  }
  
  .thread-entry.avatar .header {
      position: relative;
  }
  
  .thread-entry.response .header {
      background:#dddddd;
  }
  .thread-entry.avatar.response .header:after {
      border-left: 7px solid #dddddd;
      margin-right: 1px;
  }
  
  .thread-entry.message .header {
      background:#C3D9FF;
  }
  .thread-entry.avatar.message .header:before {
      top: 7px;
      left: -8px;
      right: initial;
      border-left: none;
      border-right: 8px solid #CCC;
  }
  .thread-entry.avatar.message .header:before {
      border-right-color: #9cadcc;
  }
  .thread-entry.avatar.message .header:after {
      top: 7px;
      left: -8px;
      right: initial;
      border-left: none;
      border-right: 7px solid #c3d9ff;
      margin-left: 1px;
  }
  
  .thread-entry .header .title {
      max-width: 500px;
      vertical-align: bottom;
      display: inline-block;
      margin-left: 15px;
  }
  
  .thread-entry .thread-body {
      border: 1px solid #ddd;
      border-top: none;
      border-bottom:2px solid #aaa;
      border-radius: 0 0 5px 5px;
  }
  .thread-body .attachments {
    background-color: #f4faff;
    margin: 0 -0.9em;
    position: relative;
    top: 0.9em;
    padding: 0.3em 0.9em;
    border-top: 1px dotted #ccc;
    border-top-color: rgba(0,0,0,0.2);
    border-radius: 0 0 6px 6px;
  }
  .thread-body .attachments .filesize {
    margin-left: 0.5em;
  }
  .thread-body .attachments a,
  .thread-body .attachments a:hover {
    text-decoration: none;
  }
  .thread-body .attachment-info {
      margin-right: 10px;
      display: inline-block;
      width: 48%;
  }
  .thread-body .attachment-info .filename {
    max-width: 80%;
    max-width: calc(100% - 70px);
  }
  .label {
    font-size: 11px;
    padding: 1px 4px;
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    font-weight: bold;
    line-height: 14px;
    color: #ffffff;
    vertical-align: baseline;
    white-space: nowrap;
    text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
    background-color: #999999;
  }
  .label-bare {
    background-color: transparent;
    background-color: rgba(0,0,0,0);
    border: 1px solid #999999;
    color: #999999;
    text-shadow: none;
  }
  .thread-event {
      padding: 0px 2px 15px;
      margin-left: 60px;
  }
  .type-icon {
      border-radius: 8px;
      background-color: #f4f4f4;
      padding: 4px 6px;
      margin-right: 5px;
      text-align: center;
      display: inline-block;
      font-size: 1.1em;
      border: 1px solid #eee;
      vertical-align: top;
  }
  .type-icon.dark {
      border-color: #666;
      background-color: #949494;
  }
  .thread-event img.avatar {
      vertical-align: middle;
      border-radius: 3px;
      width: auto;
      max-height: 24px;
      margin: -3px 3px 0;
  }
  .thread-event .description {
      margin-left: -30px;
      padding-top: 6px;
      padding-left: 30px;
      display: inline-block;
      width: 642px;
      width: calc(100% - 95px);
      line-height: 1.4em;
  }
  .thread-event .type-icon {
    position:relative;
  }
  .thread-event .type-icon::after {
    content: "";
    border: 16px solid white;
    position: absolute;
    top: -3px;
    bottom: 0;
    left: -3px;
    right: 0;
    z-index: -1;
  }
  .thread-entry::after {
    content: "";
    border-bottom: 2px solid white;
    display: block;
  }
  .thread-entry::before {
    content: "";
    display: block;
    border-top: 2px solid white;
  }
  #ticketThread::before {
    border-left: 2px dotted #ddd;
    border-bottom-color: rgba(0,0,0,0.1);
    position: absolute;
    margin-left: 74px;
    z-index: -1;
    content: "";
    top: 0;
    bottom: 0;
    right: 0;
    left: 0;
  }
  #ticketThread {
    z-index: 0;
    position: relative;
    border-bottom: 2px solid #ddd;
    border-bottom-color: rgba(0,0,0,0.1);
  }
  
  .freetext-files {
      padding: 10px;
      margin-top: 10px;
      border: 1px dotted #ddd;
      border-radius: 4px;
      background-color: #f5f5f5;
  }
  .freetext-files .file {
      margin-right: 10px;
      display: inline-block;
      width: 48%;
      padding-top: 0.2em;
  }
  .freetext-files .title {
      font-weight: bold;
      margin-bottom: 0.3em;
      font-size: 1.1em;
  }